“navcancl” error when opening Internet Explorer 7 in Windows Vista

After you have applied MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update for Internet Explorer 7 on Windows Vista, a Download File dialog box may appear and you may receive a "navcancl" error when trying to open Internet Explorer 7. You may be receiving this error because you moved the the Temporary Internet Files (TIF) location from the default location and your user account is not allowed to write to the Temporary Internet Folder.

You can fix this problem using Method 1, if Method 1 is not successful then try Method 2 as an alternative. Please do not uninstall MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update to fix the problem.

Method 1 – Granting Full Control for Users Experiencing this Issue

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Log into the user account that is experiencing the "navcancl" issuse when opening Internet Explorer 7.
2. Click on the Start Orb(commonly known as the Start button).
3. Type inetcpl.cpl in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
4. The Programs in the Start Menu in the left pane will populate. "inetcpl.cpl" should appear. Click inetcpl.cpl (Step2) to launch the Internet Properties control panel. Refer to Image below.

    

5. The Internet Properties applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click View files in the Temporary Internet and History Settings page. Refer to Image below.

    

7. Windows Explorer will open displaying the contents of the Temporary Internet Files folder. In this example, I have the Temporary Internet Files located at "C:\Billjr\Temp\Temporary Internet Files". In this example, right-click the Temp folder to select Properties. The Temp folder properties sheet will open, click on the Security tab. Refer to Image below.

    

8. Ensure your User Account has Full Control selected in the Allow column. If your User Account is not listed then you will need to add your User Account with Full Control privileges for the Temp folder.
9. Click Apply then OK.

Method 2 – Moving Temporary Internet Files back to the Default location

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Show hidden files folders using instructions from "Showing Hidden Files and Folders in Windows Vista" blog entry.
2. Click on the Start Orb(commonly known as the Start button).
3. Type inetcpl.cpl in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
4. The Programs in the Start Menu in the left pane will populate. "inetcpl.cpl" should appear. Click inetcpl.cpl (Step2) to to launch the Internet Properties control panel. Refer to Image below.

    

5. The Internet Properties applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click Move folder…. Refer to Image below.

    

7. Point to:

   C:\Users\UserAccountName\AppData\Local\Microsoft\Windows

    

8. Click OK.
9. Click Yes to logoff your account and have Windows Vista make the necessary changes to your user account. Refer to Image below.

   

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Related Articles

• Showing Hidden Files and Folders in Windows Vista

Version 1.1
Edited: May 6, 2012

"navcancl" error when opening Internet Explorer 7 in Windows XP

After you have applied MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update for Internet Explorer 7 on Windows XP, a Download File dialog box may appear and you may receive a "navcancl" error when trying to open Internet Explorer 7. You may be receiving this error because you moved the the Temporary Internet Files (TIF) location from the default location and your user account is not allowed to write to the Temporary Internet Folder.

You can fix this problem using Method 1, if Method 1 is not successful then try Method 2 as an alternative. Please do not uninstall MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update to fix the problem.

Method 1 – Granting Full Control for Users Experiencing this Issue

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

NOTE

Windows XP Home users will need to log their computer in Safe Mode to see the Security tab for Files and Folder properties. Refer to "Starting Your Computer in Safe Mode – The Easy Way" to start your computer in safe mode.

NOTE

If the Security tab is not available for Files and Folders for Windows XP Professional users the refer to "Enabling the Security Tab in Folder/File Properties" to access the Security tab.

1. Log into the user account that is experiencing the "navcancl" issue when opening Internet Explorer 7.
2. Click Start then click Run….
3. Type inetcpl.cpl in the Run dialog box.
4. Click OK.
5. The Internet Options applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click View files in the Temporary Internet and History Settings page. Refer to Image below.

    

7. Windows Explorer will open displaying the contents of the Temporary Internet Files folder. In this example, I have the Temporary Internet Files located at "d:\Billjr\Temp\Temporary Internet Files". In this example, right-click the Temp folder to select Properties. The Temp folder properties sheet will open, click on the Security tab. Refer to Image below.

    

8. Ensure your User Account has Full Control selected in the Allow column. If your User Account is not listed then you will need to add your User Account with Full Control privileges for the Temp folder.
9. Click Apply then OK.

Method 2 – Moving Temporary Internet Files back to the Default location

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Show hidden files folders using instructions from "Showing Hidden Files and Folders in Windows XP" blog entry.
2. Click Start then click Run….
3. Type inetcpl.cpl in the Run dialog box.
4. Click OK.
5. The Internet Options applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click Move folder…. Refer to Image below.

    

7. Point to:

   C:\Documents and Settings\UserAccountName\Local Settings

   

8. Click OK.
9. Click Yes to logoff your account and have Windows XP make the necessary changes to your user account. Refer to Image below.

   

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Related Articles

• Showing Hidden Files and Folders in Windows XP
• Starting Your Computer in Safe Mode – The Easy Way
• Enabling the Security Tab in Folder/File Properties

Version 1.2
Edited: May 4, 2012