Internet Explorer 7 Slow to Respond after Applying Security Update in Windows Vista

Many people are reporting Internet Explorer 7 is slow to respond after applying a Security Update (Hotfix) for Windows Vista. I have seen this behaviour on many systems in the last couple of weeks. All the systems I have encountered with this problem had literally 10s of thousands URLs (websites) listed in the Restricted Zone for Internet Explorer which is located in the Internet Properties Security page. When there is literally 10s of thousands URLs listed in the Restricted Zone, Internet Explorer will scan through all of the Restricted sites every time you navigate from one web page to another which will cause the slow response of Internet Explorer.

How did all these sites get listed in the Restricted Zone?

Anti-malware products such as Spybot – Search and Destroy, Webroot Spy Sweeper, and Javacool SpywareBlaster are some anti-malware products that use the Restricted Zone to help protect you from malicious web sites.

Will Microsoft fix this problem?

I highly doubt Microsoft will fix this issue of having 10s of thousands URLs (websites) listed in the Restricted Zone because the Restricted Zone was not designed for the purpose of anti-malware products adding thousands of web sites to the Restricted Zone. The Restricted Zone was designed for you to put in web sites in the Restricted Zone not anti-malware products bogging down the Restricted Zone.

Method 1 – Remove URLs from Restricted Zone using Internet Properties (RIES)

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Click on the Start Orb(commonly known as the Start button).
2. Type inetcpl.cpl in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
3. The Programs in the Start Menu in the left pane will populate. "inetcpl.cpl" should appear. Click inetcpl.cpl (Step2) to launch the Internet Properties control panel. Refer to Image below.

    

4. The Internet Properties applet should open, click the Advance tab. Refer to Image below.

    

5. Click the Reset… button under Reset Internet Explorer settings. Refer to Image below.

    

6. Click OK to close the Internet Properties window.

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Method 2 – Remove URLs from Restricted Zone using Windows Vista Registry Editor

CAUTION

Before making any changes to the Windows Vista Registry, please backup your Windows Vista Registry using Windows Vista System Protection and the directions from "Create a System Restore Point".

1. Open the Windows Vista Registry Editor, refer to "Opening the Registry Editor without Elevated Privileges" blog article for instructions.
2. Navigate to:

   HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

3. Delete all sub-keys in the Domain key.
4. Exit the non-elevated Windows Vista Registry Editor.
5. Open the Windows Vista Registry Editor with Elevated Privileges, refer to "Opening the Registry Editor with Elevated Privileges" blog article for instructions.
6. Navigate to:

   HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

7. Delete all sub-keys in the Domain key.
8. Navigate to:

   HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

9. Delete all sub-keys in the Domain key.
10. Exit the elevated Windows Vista Registry Editor.

Method 3 – Remove URLs from Restricted Zone using REG DELETE

CAUTION

Before making any changes to the Windows Vista Registry, please backup your Windows Vista Registry using Windows Vista System Protection and the directions from "Create a System Restore Point".

1. Open a Command Prompt, refer to "Opening a Command Prompt without Elevation" blog article for instructions.
2. Type:

   REG DELETE "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"
   

3. Press ENTER on your keyboard.
4. Type:

   REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

5. Type EXIT and press ENTER on your keyboard to close the non-elevated Command Prompt.
6. Open a command prompt with Elevated Privileges, refer to "Opening an Elevated Command Prompt" blog article for instructions.
7. Type:

   REG DELETE "HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"

8. Press ENTER on your keyboard.
9. Type:

   REG ADD "HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve
   

10. Press ENTER on your keyboard.
11. Type:

    REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

12. Type:

    REG DELETE "HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"

13. Press ENTER on your keyboard.
14. Type:

    REG ADD "HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

15. Press ENTER on your keyboard.
16. Type EXIT and press ENTER on your keyboard to close the elevated Command Prompt.

Method 4 – Remove URLs from Restricted Zone using an Registration File

CAUTION

Before making any changes to the Windows Vista Registry, please backup your Windows Vista Registry using Windows Vista System Protection and the directions from "Create a System Restore Point". NOTE: To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Download Rmv.Rstrctd.Zns.CU.reg and Rmv.Rstrctd.Zns.LM.reg to a folder on your hard drive.
2. Right-click Rmv.Rstrctd.Zns.CU.reg to select Merge.
3. A confirmation window will appear asking if you want to merge the Rmv.Rstrctd.Zns.CU.reg registration file into the Windows Vista Registry. Click Yes to continue with the merge of the registration file. Refer to Image below.

    

4. If you are successful with merge of the Rmv.Rstrctd.Zns.CU.reg registration file then the following window should appear. Refer to Image below.

    

5. If you have added "Run as Administrator" context menu for registration file using this article, "Adding "Run as Administrator" to a Registration File Context Menu" then right-click Rmv.Rstrctd.Zns.LM.reg to select Run as administrator.
6. A UAC Prompt should appear to allow access to the elevated Registration merge. Click on Continue to allow the elevated Registration merge to continue. Refer to the Image below.

    

7. A confirmation window will appear asking if you want to merge the Rmv.Rstrctd.Zns.LM.reg registration file into the Windows Vista Registry. Click Yes to continue with the merge of the registration file. Refer to Image below.

    

8. If you are successful with merge of the Rmv.Rstrctd.Zns.LM.reg registration file then the following window should appear. Refer to Image below.

    

9. The URLs for the Restricted Zone should now be removed.

NOTES

The Rmv.Rstrctd.Zns.CU.reg and Rmv.Rstrctd.Zns.LM.reg registration files is from my web server (http://lprf.homeserver.com). You also can view the contents of the Rmv.Rstrctd.Zns.CU.reg and Rmv.Rstrctd.Zns.LM.reg registration files by right-clicking the file and selecting Edit. You may need to log off then log on to your user account or restart your computer for the changes to take affect. NOTE: To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Platforms Tested

• Microsoft Windows Vista 32-bit (x86) Editions

Related Articles

• Create a System Restore Point
• Opening the Registry Editor without Elevated Privileges
• Opening the Registry Editor with Elevated Privileges
• Opening a Command Prompt without Elevation
• Opening an Elevated Command Prompt
• Adding "Run as Administrator" to a Registration File Context Menu

Version 1.1
Edited: May 6, 2012

“navcancl” error when opening Internet Explorer 7 in Windows Vista

After you have applied MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update for Internet Explorer 7 on Windows Vista, a Download File dialog box may appear and you may receive a "navcancl" error when trying to open Internet Explorer 7. You may be receiving this error because you moved the the Temporary Internet Files (TIF) location from the default location and your user account is not allowed to write to the Temporary Internet Folder.

You can fix this problem using Method 1, if Method 1 is not successful then try Method 2 as an alternative. Please do not uninstall MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update to fix the problem.

Method 1 – Granting Full Control for Users Experiencing this Issue

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Log into the user account that is experiencing the "navcancl" issuse when opening Internet Explorer 7.
2. Click on the Start Orb(commonly known as the Start button).
3. Type inetcpl.cpl in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
4. The Programs in the Start Menu in the left pane will populate. "inetcpl.cpl" should appear. Click inetcpl.cpl (Step2) to launch the Internet Properties control panel. Refer to Image below.

    

5. The Internet Properties applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click View files in the Temporary Internet and History Settings page. Refer to Image below.

    

7. Windows Explorer will open displaying the contents of the Temporary Internet Files folder. In this example, I have the Temporary Internet Files located at "C:\Billjr\Temp\Temporary Internet Files". In this example, right-click the Temp folder to select Properties. The Temp folder properties sheet will open, click on the Security tab. Refer to Image below.

    

8. Ensure your User Account has Full Control selected in the Allow column. If your User Account is not listed then you will need to add your User Account with Full Control privileges for the Temp folder.
9. Click Apply then OK.

Method 2 – Moving Temporary Internet Files back to the Default location

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Show hidden files folders using instructions from "Showing Hidden Files and Folders in Windows Vista" blog entry.
2. Click on the Start Orb(commonly known as the Start button).
3. Type inetcpl.cpl in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
4. The Programs in the Start Menu in the left pane will populate. "inetcpl.cpl" should appear. Click inetcpl.cpl (Step2) to to launch the Internet Properties control panel. Refer to Image below.

    

5. The Internet Properties applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click Move folder…. Refer to Image below.

    

7. Point to:

   C:\Users\UserAccountName\AppData\Local\Microsoft\Windows

    

8. Click OK.
9. Click Yes to logoff your account and have Windows Vista make the necessary changes to your user account. Refer to Image below.

   

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Related Articles

• Showing Hidden Files and Folders in Windows Vista

Version 1.1
Edited: May 6, 2012

Showing Hidden Files and Folders in Windows Vista

Sometimes it is necessary to show the hidden files and folders in Windows Vista to do some necessary tasks.

Show Hidden Files and Folder in Windows Vista

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Click on the Start Orb (commonly known as the Start button).
2. Type folder in the Start Search field on the Start Menu. Refer to Step 1 on the Image below.
3. The Programs in the Start Menu in the left pane will populate. "Folder Options" should appear. Click Folder Options (Step2) to launch the Internet Properties control panel. Refer to Image below.

    

4. The Folder Options applet should appear. Click the View tab. Refer to Image below.

    

5. In the Advance settings: box located and enable Show hidden files and folders. Locate and uncheck Hide protected operating system files (recommended). Refer to Image below.

   

6. Click Apply then OK.

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Version 1.2
Edited: May 6, 2012

Internet Explorer 7 Slow to Respond after Applying Security Update in Windows XP

Many people are reporting Internet Explorer 7 is slow to respond after applying a Security Update (Hotfix). I have seen this behaviour on many systems in the last couple of weeks. All the systems I have encountered with this problem had literally 10s of thousands URLs (websites) listed in the Restricted Zone for Internet Explorer which is located in the Internet Options Security page. When there is literally 10s of thousands URLs listed in the Restricted Zone, Internet Explorer will scan through all of the Restricted sites every time you navigate from one web page to another which will cause the slow response of Internet Explorer.

How did all these sites get listed in the Restricted Zone?

Anti-malware products such as Spybot – Search and Destroy, Webroot Spy Sweeper, and Javacool SpywareBlaster are some anti-malware products that use the Restricted Zone to help protect you from malicious web sites.

Will Microsoft fix this problem?

I highly doubt Microsoft will fix this issue of having 10s of thousands URLs (websites) listed in the Restricted Zone because the Restricted Zone was not designed for the purpose of anti-malware products adding thousands of web sites to the Restricted Zone. The Restricted Zone was designed for you to put in web sites in the Restricted Zone not anti-malware products bogging down the Restricted Zone.

Method 1 – Remove URLs from Restricted Zone using Internet Options (RIES)

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Click Start then click Run….
2. Type inetcpl.cpl in the Run dialog box.
3. Click OK.
4. The Internet Options applet should open, Click the Advance tab. Refer to Image below.

    

5. Click the Reset… button under Reset Internet Explorer settings. Refer to Image below.

    

Method 2 – Remove URLs from Restricted Zone using Windows XP Registry Editor

CAUTION

Before making any changes to the Windows XP Registry, please backup your Windows XP Registry using the direction from "Using ERUNT to back up the Windows XP Registry".

1. Click Start and then Run….
2. Type regedit.exe in the Run dialog box.
3. Click OK.
4. Navigate to:

   HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

5. Delete all sub-keys in the Domain key.
6. Navigate to:

   HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

7. Delete all sub-keys in the Domain key.
8. Navigate to:

   HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains

9. Delete all sub-keys in the Domain key.
10. Exit Windows XP Registry Editor.

Method 3 – Remove URLs from Restricted Zone using REG DELETE

CAUTION

Before making any changes to the Windows XP Registry, please backup your Windows XP Registry using the direction from "Using ERUNT to back up the Windows XP Registry".

1. Click Start and then Run….
2. Type cmd.exe in the Run dialog box.
3. Click OK.
4. Type:

   REG DELETE "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"

5. Press ENTER on your keyboard.
6. Type:

   REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

7. Type:

   REG DELETE "HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"

8. Press ENTER on your keyboard.
9. Type:

   REG ADD "HKLM\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

10. Press ENTER on your keyboard.
11. Type:

    REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

12. Type:

    REG DELETE "HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains"

13. Press ENTER on your keyboard.
14. Type:

    REG ADD "HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains" /ve

15. Press ENTER on your keyboard
16. Type EXIT and press ENTER on your keyboard.

Method 4 – Remove URLs from Restricted Zone using an Registration File

CAUTION

Before making any changes to the Windows XP Registry, please backup your Windows XP Registry using the direction from "Using ERUNT to back up the Windows XP Registry".

1. Download Rmv.Rstrctd.Zns.reg to a folder on your hard drive.
2. Right-click Rmv.Rstrctd.Zns.reg to select Merge.
3. The URLs for the Restricted Zone should now be removed.

NOTES

The Rmv.Rstrctd.Zns.reg file is from my web server (http://lprf.homeserver.com).  You also can view the contents of the Rmv.Rstrctd.Zns.reg file by right-clicking the file and selecting Edit. You may need to log off then log on to your user account or restart your computer for the changes to take affect.

Platforms Tested

• Microsoft Windows XP Editions

Version 1.2
Edited: May 4, 2012

"navcancl" error when opening Internet Explorer 7 in Windows XP

After you have applied MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update for Internet Explorer 7 on Windows XP, a Download File dialog box may appear and you may receive a "navcancl" error when trying to open Internet Explorer 7. You may be receiving this error because you moved the the Temporary Internet Files (TIF) location from the default location and your user account is not allowed to write to the Temporary Internet Folder.

You can fix this problem using Method 1, if Method 1 is not successful then try Method 2 as an alternative. Please do not uninstall MS07-027: Cumulative Security Update for Internet Explorer KB931768 security update to fix the problem.

Method 1 – Granting Full Control for Users Experiencing this Issue

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

NOTE

Windows XP Home users will need to log their computer in Safe Mode to see the Security tab for Files and Folder properties. Refer to "Starting Your Computer in Safe Mode – The Easy Way" to start your computer in safe mode.

NOTE

If the Security tab is not available for Files and Folders for Windows XP Professional users the refer to "Enabling the Security Tab in Folder/File Properties" to access the Security tab.

1. Log into the user account that is experiencing the "navcancl" issue when opening Internet Explorer 7.
2. Click Start then click Run….
3. Type inetcpl.cpl in the Run dialog box.
4. Click OK.
5. The Internet Options applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click View files in the Temporary Internet and History Settings page. Refer to Image below.

    

7. Windows Explorer will open displaying the contents of the Temporary Internet Files folder. In this example, I have the Temporary Internet Files located at "d:\Billjr\Temp\Temporary Internet Files". In this example, right-click the Temp folder to select Properties. The Temp folder properties sheet will open, click on the Security tab. Refer to Image below.

    

8. Ensure your User Account has Full Control selected in the Allow column. If your User Account is not listed then you will need to add your User Account with Full Control privileges for the Temp folder.
9. Click Apply then OK.

Method 2 – Moving Temporary Internet Files back to the Default location

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

1. Show hidden files folders using instructions from "Showing Hidden Files and Folders in Windows XP" blog entry.
2. Click Start then click Run….
3. Type inetcpl.cpl in the Run dialog box.
4. Click OK.
5. The Internet Options applet should open, under the General tab click Settings for Browsing history. Refer to Image below.

    

6. Click Move folder…. Refer to Image below.

    

7. Point to:

   C:\Documents and Settings\UserAccountName\Local Settings

   

8. Click OK.
9. Click Yes to logoff your account and have Windows XP make the necessary changes to your user account. Refer to Image below.

   

NOTE

To enlarge the images, simply click on the images you would like to view. With Internet Explorer 7, you can right-click on the image to select Open in New Tab.

Related Articles

• Showing Hidden Files and Folders in Windows XP
• Starting Your Computer in Safe Mode – The Easy Way
• Enabling the Security Tab in Folder/File Properties

Version 1.2
Edited: May 4, 2012