Shutdown Icon is Missing (Restricted) – Start Menu

Windows XP Turn Off Computer icon is missing from the Start Menu. The most likely cause of this is malware utilizing Group Policy Objects which enforces policies for system settings and/or user accounts settings. The Group Policy for Remove and prevent access to the Shut Down command will cause the Logoff button to be restricted/disabled (removed) from Start Menu when enabled.

Group Policies are typically applied at businesses to control access to programs, system properties, and user account settings. For Home users, Turn Off Computer icon can be removed from the Start Menu by these Group Policies but usually malware is the culprit. If you are a home user and the Turn Off Computer icon is missing from the Start Menu and looks like the pictures below then there is a good chance you are infected with malware.

Shutdown Missing – Start Menu
Shutdown – Start Menu

NOTE

Ensure your computer is malware free before applying the following solutions.

CAUTION

Before making any changes to the Windows XP Registry, please backup your Windows XP Registry using the direction from "Using ERUNT to back up the Windows XP Registry".

Manual Steps Using Group Policy Editor

NOTE

The Group Policy Editor requires Administrative privileges and is only available for Windows XP Professional Edition. Windows XP Home users can use the Windows XP Registry method to remove the Group Policy restriction.

  1. Click Start and then Run.
  2. Type gpedit.msc in the Run dialog box.
  3. Press ENTER on your keyboard.
  4. In the Group Policy Editor navigate to:

    User Configuration > Administrative Templates > Start Menu and Taskbar

  5. Double-click Remove and prevent access to the Shut Down command.
  6. Select Not Configured.

NOTE

If the Turn Off Computer icon is restricted/disabled (missing) from the Start Menu on a per User account basis then the above method will not work, you will need to use the Registry Editor to remove the Group Policy.

Manual Steps Using Windows XP Registry

  1. Click Start and then Run.
  2. Type regedit.exe in the Run dialog box.
  3. Press ENTER on your keyboard.
  4. Navigate to:

    HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  5. Right-click NoClose to select Modify.
  6. Change the value to 0.
  7. Navigate to:

    HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer

  8. Right-click NoClose to select Modify.
  9. Change the value to 0.
  10. Quit the Registry Editor (Regedit.exe).

NOTE

You may need to log off then log on to your user account or restart your computer for the changes to take affect.

Manual Steps Using REG ADD

  1. Open a Command Window.
  2. Type:

    REG ADD "HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer" /v NoClose
    /t REG_DWORD /d 0

  3. Press ENTER on your keyboard.
  4. Type:

    REG ADD "HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer" /v NoClose
    /t REG_DWORD /d 0

  5. Press ENTER on your keyboard.
  6. Type EXIT and press ENTER on your keyboard.

NOTE

You may need to log off then log on to your user account or restart your computer for the changes to take affect.

Automated Fix Using an Registration File

  1. Download StrtMnuShtdwn.Allow.reg to a folder on your hard drive.
  2. Right-click StrtMnuShtdwn.Allow.reg to select Merge.
  3. Now the registration entries are added for you.

NOTES

The StrtMnuShtdwn.Allow.reg file is from my web server (http://lprf.homeserver.com). You also can view the contents of the StrtMnuShtdwn.Allow.reg file by right-clicking the file and selecting Edit. You may need to log off then log on to your user account or restart your computer for the changes to take affect.

Platforms Tested

  • Microsoft Windows XP Editions
Related Articles

Version 1.3
Edited: May 11, 2012

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18 Responses to Shutdown Icon is Missing (Restricted) – Start Menu

  1. Fiona says:

    thanks, this was SOO simple to follow. i was missing Shut Down and run from my start menu. CTRL ALT DLT wasnt working, now it all works! thanks 😀

  2. bill says:

    thank you

  3. Unknown says:

    i just had that problemall i did was run malwarebytes (its free)i did a quick scan and removed some trojansnow all the buttons came back

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